Extremely Disappointed with Fastjet

Extremely Disappointed with Fastjet

I am extremely disappointed with Fastjet’s handling of my delayed baggage. My delayed baggage claim form number is ***, relating to Flight FN8336 on 16/08/2026.

My bag was mishandled, and despite the inconvenience caused, I am now being told to come back and collect it at my own expense once they find it.

What makes matters worse is that I am being told to keep calling to check whether my bag has arrived, rather than Fastjet taking proper responsibility for locating the baggage and arranging its delivery. There are also many other passengers dealing with mishandled baggage, which raises serious concerns about how these baggage issues are being managed.

For me, this is not the level of customer service I expect from an airline. When an airline mishandles your baggage, the passenger should not be left to deal with the consequences and additional costs.

I honestly would not recommend Fastjet to anyone who values the peace of mind and reliable customer service that we expect from other aviation competitors. Fastjet needs to take greater responsibility for its passengers and their baggage instead of making customers chase after solutions themselves.