Disastrous last minute cancellation for group of 7! No regard.

<p>If you are here to consider if you should use them, possibly because they have some great prices, please dont! </p> <p> </p> <p>We booked with them in October 2016, after which we went ahead and arranged our whole holiday, booking our accommodation and such. Not long after booking they phoned to notify us that the departure time has changed by an hour or so, which didn't bother me much at the time, but it retrospect should have been the first red flashing lights.</p> <p> </p> <p>A week and a half before our departure (we were going to leave the Friday, that previous Wednesday) they phoned us, to inform us that they are simply no longer flying our route (JHB to ZNZ), are sorry about the inconvenience and can only offer a refund. (Same situation as this https://hellopeter.com/fastjet/reviews/honeymoon-wreckers- ********** review). Shocked as I was I demanded that they make alternative arrangements for us, by moving us to different flights or finding some agreeable solution. Its worth noting that at this point flights to Zanzibar were much more expensive, more than double what we originally paid. Our accommodation was also fully paid.</p> <p>They simply refered me to their terms and conditions, which basically states that they can do whatever they want and that they can't do anything about it.</p> <p>So I started wrestling with their call centre, who simply werent of much help, though to their credit, very consistent in their refusal to do so. They reitterated that they had absolutely no contact numbers outside the call centre (which I still cannot believe), and that they could not assist me whatsoever. After supposedly escalating the matter, I never heard back from whomever it was escalated to. By the Saturday I decided to phone the call centre again to try and make some progress but after more than an hour on the phone made absolutely none, but was also informed that, were they to refund me, it will only be available after 5-7 working days, and that they refuse to get this processed faster...because it was weekend.</p> <p>At this point our departure was due in 5 working days, we had no flights, and couldn't get hold of the refund money even to book different flights in time. This for a group of 7 people. A rather disastorous situation, with a company that has no regard for their customers it seems.</p> <p> </p> <p>I even phoned their head office in the UK, and wrote an email to their CEO - of no avail.</p> <p> </p> <p>Dont use them, rather go with a trusted airline that has a good reputation, you might just save a whole lot of money and grief.</p> <p> </p> <p> </p> <p> </p>