****************, poor customer care

<p>We booked online for flights with return and upon making the payment, the system reversed the routes. we called fastjet and they told us they could not change the routes and that our R6300 has gone and we had to make a booking for another flight and make a new payment of R6300. what kind of policy is this that *****s from clients? how do people do business through robbing clients like that? this is no different from pick pocketing. now fastjet has our money, we only want them to change the routes and they refuse. If i can make changes on a bus ticket even if i pay it online, why should it be different from an airline and why should they be allowed to keep running a business that way?</p>