Complaint for My brand new Tocsa bag damaged at the or tambo airport or by fastjet

<p>Good day Sir/Madam</p> <p>i have a great complain and i am not happy with the services that i got from the airport and fastjet.we travelled on the 11/7/2017 jhb to hre booking reference FDVXJ2 and 23/7/2017 hre to jhb booking reference FDXVRC.we travelled as a family of 3 and the tickets are booked under my husband name.unfortunately our bag that is brand new that we bought for the trip has been damaged beyond repair as per attached pictures i am personally not happy and expect you to deal with this as a matter of urgency.i only used this bag once and if u look at it now its looks old and can never be used again.whoever handles our bagage should take resposnibility of this and reimburse me my money for the bag asap as i need ti replace it.i can never use the bag as you can see its damaged and its now wabbling as it moves and we need to throw it away .i feel i should sent this pic and complain to hellopeter for the world to see what service you are offering.we love your flights but the services of hamdling our baggagw is very bad and please deal with this asap .We had to take some of our clothes off the bag yesterday and repack in small bags at the airport coz the bag couldnt hold the weight at all coz the wheel was damaged and please note the bag is a brandnew bag(please open the link below and see how my bag was dameged)</p> <p>https://fastjet.zendesk.com/attachments/token/GkdvCFDchBfVROOMxqCg3sWyH/?name= ********** 3_170520.jpg</p> <p> </p> <p>please see fastjet response below</p> <p> </p> <p>Nyaradzai Mberengwa (fastjet)</p> <p>Jul 25, 12:50 CEST</p> <p> </p> <p>Thank you for contacting us.</p> <p>We are sorry to hear about the damage to your suitcase however as per fastjet terms and conditions with regard to damaged luggage, fastjet will not accept responsibility for the damage or loss of protruding parts such as wheels, straps, pull handles, or other items that are attached to baggage, perishable, damaged or fragile baggage or for minor damage to the exterior of baggage (e.g. scratches, stains, soiling, dents as a result of the normal rigours of transportation by air or for water damage to non-water-resistant baggage.</p> <p>For more clarification please see our terms and conditions at www.fastjet.com/terms-and-conditions .</p> <p>Kind Regards,</p> <p>Nyaradzai <br />fastjet Customer Support</p> <p>Thanks for getting in touch with the fastjet Support Desk</p> <p>If you need to get back in touch with us, please reply to this email, send a new email to ********** or call us on:</p> <p>South Africa - +27 (0) 10 ********** <br />Tanzania - +***00<br />Kenya - +254 (0) 205 230 977<br />Zimbabwe - +***0 60</p> <p> </p> <p>i am greatly disspointed with there service so much because its there responsibility to take care of our bags because they moment we check in we trust them with our bags and to take care of them and guys its not worth it to pay less and get teh worst service i rather pay more and have all my stuff safe and gd care</p> <p> </p> <p>so guys think before you travel with fastjet</p> <p> </p> <p>thank you</p> <p> </p> <p> </p> <p> </p> <p> </p>