TERRIBLE SERVICE FASTA LOANS

I have been requesting for a settlement letter for my loan for weeks to no avail. I have logged multiple queries on the entity's platform, only to have an auto generated response pointing me to the same system that clearly does not function as intended. There is no other way in which I can reach out to the company. All I asked for was a stamped PDF version of my settlement letter as I would like to close this loan. It is so frustrating dealing with entity's that are difficult to reach and which are not responsive to customers.