Payment Allocation

I am lodging a formal complaint against Fasta Loan regarding the mismanagement of my loan account.

On 20th February 2026, I made a manual payment of R693, 34 to Fasta Loan. Despite providing proof of payment, this amount has not been correctly allocated to my account. Instead, Fasta Loan continues to process debit orders against my account, which does not have sufficient funds. This has resulted in repeated failed transactions and unnecessary stress.

I have attempted to resolve this matter directly with Fasta Loan, but the issue remains unresolved. I request that: 1. My manual payment be correctly allocated to my loan account immediately. 2. Debit orders against my account be suspended until the payment allocation issue is resolved. 3. Written confirmation be provided to me that the matter has been corrected.

This situation reflects poor account management and unfair treatment of customers. I trust HelloPeter will assist in ensuring Fasta Loan addresses this issue urgently and professionally.

Regards, David Tsukulu