Payment

I have reached out multiple times on your online support portal, email and Facebook inbox and still no resolution. Firstly, I wanted a payment allocated to my account to settle it and kept receiving an automated response via the support platform. I have had no response on my email or the inbox. My account has been debited with this month's installment and my latest request was for a refund for the settlement amount initially paid. Again, I have received a generic response which does not match my request to you. I have attached the proof of payment on email and on all the tickets created on your online. Hopefully this will be resolved ASAP!