Pathetic Service

This is in behalf of my partner. He took out a loan and settled it with them as agreed on the 20th of February 2026. They acknowledged receipt of payment, processed and approved another loan but still continued to debit that amount again a few days later. We have been chasing them down for a full refund as they are sitting with funds thar don't belong to them however nobody ever answers from their support team. It's even worse they tell you to wait 48 hours for resolution and never bother to answer any of your follow ups days later...and guess what. Still no refund. They don't even have a number to contact them on. I WANT MY MONEY YOU *******!!