JUST CANNOT GET A RESPONSE OR TALK TO ANYONE

I have made use of FASTA Loans several times. They are actually amazing! BUT I have been trying to connect with someone there for 3 days now and their contact number does not work. I have logged support tickets - at least 6 and their promise is to have a response within 4 hours - I am still waiting. WOULD SOMEONE FROM FASTA CUSTOMER CARE PLEASE GET IN TOUCH WITH ME. ***.