I made a settlement payment on the 26th but my account is still not updated

I made a settlement payment on the 26th but my account is still not updated.I follow up everyday and still have pending tickets that were opened last week already, of which one was closed withour being resolved #599824.I have confirmed with my bank that the money did go through to their account and I've provided Fasta team with proof of payment a multiple times.This is frustrated that a week later i still haven't had feedback as to what happened to my money.Everyday i am following up on their whatsapp chat and emails they keep promising to escalate to the Supervisor.No update has been given as to what happened to my money and why is the account not updated.This is disappointing and super frustrating.