HEARTLESS

Good day,

So i took a loan with Fasta, payable over 2 instalments. The first instalment was paid, the second was not as I was having a terrible month and so the debit order didnt go off.

So they call me to make an arrangement etc. I then get an sms saying that the instalment will be taken off, and then another sms saying that R400 will be taken off, so I message to ask the reason for this. Absolutely obstructive, telling me the one is the instalment and the other is the interest.

I then call them to ask them if we can make payment arrangements, to which I was blatantly told no. I implored them, begged them, told them that if that amount goes off Me and my kids will not be able to eat.

They said that they could not help me. I emailed them,

You guys are extremely obstructive.

I had a bad month and hence my 2nd instalment never went off. I made an arrangement with the collections dept that I would pay it of, with interest. I was told tht R2157 together with R400 would be deducted and there is nothing that can be done. I implored you guys that if that happens me and my kids will not be able to eat. N no one cares. I mean i am not saying that I will not pay it I am saying that I will pay it off. I am a single mom and some of that money is my food money. YOu guys cannot be so heartless.

Hi Sadia, Thank you for contacting us. Kindly note that there is a debit order already tracking on your account. Kindly note that the payment date is selected during the application process, and then confirmed and fixed on the DebiCheck mandate that you authorised. Once the date is authorised on the mandate, we are unable to change the date as this will be in contravention of the legal agreement reached between both parties. We are therefore unable to amend the payment date. We also implement tracking on our Debit Orders. This means that for 10 (ten) days after the agreed Debit Order date, we will continue to submit the unpaid debit order until it is paid. For example, if the agreed upon Debit Order date is the 20th of the month, we will continue to track that Debit Order until it is paid, or until the 30th of the month. To avoid the Debit Order transaction fees that your bank will charge, it is in your best interests to ensure that sufficient funds are available on the due date or that you log into your FASTA profile (by visiting www.fasta.co.za) and select the EFT Payment option to make an immediate payment. Please use our Support Portal by visiting www.fasta.co.za and clicking on ‘Support’ to submit any further queries.

I didnt say I wouldnt pay it, I asked to pay it off.