Frustrated and Defeated

For a while I have been using Fasta loan but recently I am dreading using it. I had a family emergency and got a loan from fasta, I then settled the account in the 15th May 2025 via the online portal. I've logged a ticked as the account still shows as outstanding and I am very frustrated as I know they will want to deduct money from my account. I can't imagine the trouble I'd have to go through to get a refund. They do not have a contact number that is also another messed up thing about this company.