FASTA LOANS HORROR SERVICE

I took out a loan from Fasta Loans last month. I was informed that my repayment date would be the 12th of December, as they debit earlier than the actual due date, which is the 27th. I then made arrangements to pay on the 19th of December, as that is when I receive my salary.

On the 19th of December, I logged into their website and paid off the loan in full. The system generated a paid-up loan confirmation. After settling the loan, I app**** for a new one. My application was approved, and the funds were deposited into my account. However, immediately after the funds were received, Fasta Loans deducted the amount for the previous loan, which had already been settled. This means I was charged twice for the same loan.

I am extremely angry and upset about this situation, especially because they have not responded to my emails. Their service is very poor, as there is no contact number available—only an email address for support. Despite contacting them on the 19th of December, I have received no response up to today, the 23rd of December 2025.

This situation has caused me significant inconvenience, and I am very disappointed with their lack of communication and customer service.