FASTA Cancelled My Loan Due to Their Own Delay – Unfair Treatment

On 14 February 2026, my FASTA loan application was confirmed as complete and progressing well.

Later that evening, I was informed that the DebiCheck process could not be completed due to it being late on a Saturday night, and that it would resume at 9am the following morning.

Despite this, at approximately 5:15am on 15 February 2026, I received a message stating that my loan application had been cancelled due to being “incomplete.”

I had completed all required legal steps on my side. The delay was on FASTA’s side, as DebiCheck could not be processed at that time.

Cancelling my application before giving the promised opportunity to resume the process is unfair and unreasonable.

I am requesting that FASTA urgently review this matter and either reinstate my application or provide a proper written explanation.

I am disappointed with the lack of fairness and communication in this process.