Bad service and lies

I took a loan from Fasta in October only to be retrenched from work in November and I sent all the required documents to them to show I won't be able to pay for the loan, according to my understanding if 1 person gets retrenched, they can assit and it was the 1st time I took a loan the other ones I've paid The protection plan cover is a lie because now they keep on calling nonstop and I am unemployed adding on to what I'm currently facing, there's no proper communication or email