Customer service nonexistent!!

Got in contact with Fast Connect for setting up internet at my house with Spark being the ISP. Gave them all the info they needed. 1 week later on a follow up, they confirmed that everything is in order and that my broadband will be active from 9 Dec 2018. Gave them a call on 10 Dec 2018 as nothing turned up, only to hear them putting the blame on me for not responding to their id request, which I never got! Not even one message or email. Now I have to wait another 2 weeks to get my broadband activated. I told them that I am not very happy about this and asked about cancelling. Their only respond was that I can cancel if I want and that I must just inform them. I have been responsive to every other request I got to all the other companies. Why would I not respond to them. They never did their job and try to blame me now by saying I never responded. I wonder if they are goung to blame the ISP company next, Spark which is the company they recommended. In fact, regarding the gas and electricity I did through them, I only received emails from them. Now they claim that they had sent me text messages. Whish I had gone to Spark directly. I could have helped myself better since Fast Connect do not offer any special discount or services. They are just a middle man getting in the way and slowing things down. Why communucate with them and once an account has been set up, you ha e to communicate with that specific company anyway where they will phone you and ask the same questions you have already communicated with Fast Connect. Just a waste of time and a big hassle. I WOULD NOT RECOMMEND USING FAST CONNECT AT ALL!!!