Worlds worst courier company!

I received a sms last week Thursday stating that I can expect the delivery of my card. The following Tuesday I decided to call my FSP whom informed me that FNF has my card and it will be delivered, they provided me with a waybill number and I then proceeded to phone FNF to find out where my card is. Upon calling FNF I learned that my card was out on delivery in Seapoint (about 25km from my actual address). The driver told me he will have to return it to the depot and it will go out to delivery again the following day (Wednesday). Today (Thursday) I phoned again and was told that the card was delivered and signed for, I queried this and was told that someone ( a neighbour) signed for my card. I was given the person's name and number and low and behold I can not get hold of them to discover the whereabouts of my card. When I phoned the FNF call centre and asked them where my card was or how they could get a stranger to sign for it without producing a copy of my ID, no one could give me a clear answer.

This is by far the most pathetic service I have ever received from a company, how on earth can you allow a stranger to sign for a card and pin number if they do not produce the ID of the person in whose name the card is issued??!!