JB
Jan B

1 reviews | Active since May 2011

02 Mar 2017, 12:59

Unprofessional - Staff needs training

<p>Yesterday Guku notified me out of the blue that he is at my house to do a delivery, i said that im at work.</p> <p> </p> <p>I then asked if he could deliver to my house, today, he said yes no problem he will deliver it to my house today at 12:00 so i made arrangements for some one to be there to sign as i have to work.</p> <p> </p> <p>Then today at 12:45 i phoned him to ask where he is, he started shouting and then got an attitude. </p> <p> </p> <p>I then phoned to lay a complaint, the man said there is no managers to speak to. I then phoned again, the lady got all excited with her attitude because i dont have the waybill number.</p> <p> </p> <p>Guess what you guys are a circus you know that? I will now notify the company that makes use of you that you guys are unprofessional and that i want to cancel everything from them, just because they make use of you guys!</p> <p> </p> <p>Really you a service provider, yet you treat your customers like this!!!!!!</p> <p> </p> <p> </p>

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Replies (1)
Fast And Furious Couriers
Fast And Furious Couriers's reply08 Mar 2017, 08:49
Official

Hi Jan, as mentioned on our telephone call we have investigated the matter and will take this complaint very seriously. Our staff will be dealt with with regards to their unprofessional behavior. Again we are very sorry for the bad service and attitude you received from our staff. We will do our best in the future to provide you with excellent friendly service.