Unhappy Customer - Very Unhappy

VERY UNHAPPY !!! I made a purchase from Takealot and received a text on the 17th October 2018 saying the order will be delivered before 17:00 on the 18th October 2018. When I woke up on the 18th, I had an e-mail from Takealot saying the delivery was made on the 17th around 18:30. I have been at home the entire day on the 17th October, received NO phone call from the Courier company. They say they delivered my parcel to a person unknown to me? Aren’t they supposed to get Identification before leaving parcels with an individual?

I do not know why Takealot uses Fast and Furious? They are NOT professionals. All my previous deliveries done by Takealot directly and had ZERO issues.