MK
Mohamed K

1 reviews | Active since Jun 2016

03 Apr 2018, 20:50

Tracking Number Cannot Be Located!

On the 21st March, I purchased 2 products on Hyperli. As the products were from different suppliers, the shipment was split. On the 27th March (1 week from order), I received the 1st shipment, which was shipped via Dawn Wing Couriers.

Having received this parcel, I immediately contacted Hyperli to query when the 2nd parcel would be delivered. Nureen (Hyperli) advised me that the parcel is being prepared, and will be shipped via Fast & Furious Couriers. She also provided me with the tracking reference number.

Earlier today (2 weeks from order), I called Fast & Furious Couriers to enquire re my delivery. Having provided the tracking reference number to the agent, I was advised that this tracking number does not exist.

Please can this be looked into, and feedback provided as to whether the issue is with Fast & Furious Couriers or Hyperli? Would appreciate it.

0
Replies (2)
MK
Mohamed K's update03 Apr 2018, 20:52
Reviewer Update
The tracking number provided by Nureen (Hyperli) is ORD237772.
Fast And Furious Couriers
Fast And Furious Couriers's reply04 Apr 2018, 14:16
Official

Good Afternoon Mr Keeka,

thank you for taking my call this morning. I have communicated with Nureen who has informed me she will reach out to you and assist with the delay of your order which unfortunately we have not received as yet.

With Regards

Anne Van Goethem