The company is full of ******* and **********

Well My Husband Was Expecting a Homechoice parcel However It was getting late so he made a follow up then he was told the parcel got Delivered. The driver didn't call or Show up by my House .The call center advised me and said he had delivered at a wrong address he going to fetch it and deliver it Today .Around 5 the lady called and told me that the driver said he met me half way and have me the parcel , Tracking from the fnf website it tell us that it was delivered around 3pm and my husband signed for but the ID number is not his. The company hires ******* and **********. We just need that parcel cause we've already paid for it.