1 reviews | Active since Jan 2018
Terrible Service!!!
My parcel was handed over to the courier on 26 March 2018. On 04 April upon my query they inform me that they have the parcel, but my address and telephone number is incomplete. My details are conplete on the retail side - so this is not my fault. I still have no ETA on my parcel. Surely these details are confirmed with the retailer? Strange you have delivered to ke before from this specific retailer and there was no issues then...
Good Afternoon Adri,
I have investigated your complaint and managed to listen to the call placed by yourself to our Company. I can confirm the information that was given to us by the retailer was incomplete, thank you for supplying the street address and contact details. The details have been amended on our system.
Cynthia who took your call has arranged for your order to receive Priority delivery to you tomorrow.
We apologise for any inconvenience this caused you.
With Regards
Anne Van Goethem
Good Afternoon Adri,
I have investigated your complaint and managed to listen to the call placed by yourself to our Company. I can confirm the information that was given to us by the retailer was incomplete, thank you for supplying the street address and contact details. The details have been amended on our system.
Cynthia who took your call has arranged for your order to receive Priority delivery to you tomorrow.
We apologise for any inconvenience this caused you.
With Regards
Anne Van Goethem