SLOW and Furious

If I could rate this company with zero stars I would, but the lowest option I have is 1 star. The only thing this company is fast at, is making clients FURIOUS!! For the past week I have called every day trying to find out when I can expect delivery of my parcel that should've arrived Friday 6th November. All I get told is that the parcel is in the warehouse but hasn't been allocated for delivery and I should receive it the following day. "We will escalate your query and get back to you with feedback" WRONG!! They NEVER call back and the next day I am making the call again, only to hear the same BS over and over again. Absolutely pathetic!!!!