1 reviews | Active since May 2016
SHOCKING SERVICE!!!!
<p>I ordered an item and straight away realised the address was incorrect! I notified the seller and when the item was dispatched I called "Fast n Furious" (struggled to get througha and was then put on hold a number of times) and gave them the correct address, the seller also called and gave them the correct address. I receive a WhatsApp from "notguilty" saying i am outside and have a parcel for you. Turns out he was outside the wrong address. He told me I would then get the item the next day as he could not bring to Town. I called the office and spoke to Rafiq who assured me he would call the driver and tell him to deliver to town immediately. I called back after one hour and Rafiq actually puts me through to the driver and then the driver once again tells me he does not deliver to town. I recommend you never use these useless couriers and I will be informing the seller the same!!!!!</p>
Good Day,
firstly I would like to apologise on behalf of Fast & Furious for the lack of service provided, and the inconvenience this has caused.
I would also like to thank you for bringing this matter to our attention, while we do not like complaints they do assist us in identifying gaps where we need to improve, and offer training to staff.
I have spoken to our Cape Town branch manager and arrangements have been made to have your order delivered to the corrected address as soon as possible this morning.
Regards
Good Day,
firstly I would like to apologise on behalf of Fast & Furious for the lack of service provided, and the inconvenience this has caused.
I would also like to thank you for bringing this matter to our attention, while we do not like complaints they do assist us in identifying gaps where we need to improve, and offer training to staff.
I have spoken to our Cape Town branch manager and arrangements have been made to have your order delivered to the corrected address as soon as possible this morning.
Regards
