Service Chammpion

Good day I have recently contacted your company regarding a parcel that was lost from take a lot. I called f&f and I spoke to Thato. First of all she made me calm down then she assured me that she will personally see to it that the parcel is delivered to me asap. She gave me a number for the driver who took the parcel back to take a lot. When I called this driver he already knew everything and was expecting my call ( this driver was also good) . I just didn't get his name. I tried calling take a lot which was horrible and i wanted to cancel the whole order then Thato called me back again and said that they found my parcel and will send it to me the next day as it was late afternoon and it was Friday and I'm using my work address we then arranged for delivery on Monday.

It is so heartwarming to see that there are still good people out there who are willing to help others and go the extra mile. She gave me the best service. She is my service champion for the year. I haven't received such good service in a while. Keep it up Thato may God bless you. I hope your company appreciates you.