Poor/no service - Fast and Furious

Parcel arrived in Durban on 20 Nov, no comms with me until I started asking why it was taking so long. Call centre takes a while to answer. Then three promises of delivery. None materialised. On their tracking system it says 7 Dec "Client not at address" (I am at work from 07h00 to 16h30 week days), 8 Dec "Wrong address supp****" (not true, the call centre agent confirmed the address and hundreds of clients find the address each week), 9 Dec "Client did not answer call" (I have only had five calls today, none from Fast and Furious). Serious trouble in this logistics business?