POOR SERVICE

I WAS EXPECTING AN AVON ORDER DELIVERY THAT WAS INVOICED ON 23/11/18. WHEN I DID NOT RECEIVE IT BY THE 29/11/18 I CALLED THE COURIER COMPANY FAST & FURIOUS. I WAS TOLD THE PARCEL SHOULD BE DELIVERED TO ME, EVEN IF IT WAS AFTER HOURS. THE PARCEL WAS WITH THEM SINCE THE 27/11/18 BUT THEY COULD NOT LOCATE IT. I CALLED AGAIN ON THE 3/12/18. I WAS TOLD BY BREN THAT THE PARCEL WAS LOST AND THEY WILL ASK FOR A REPACK AND I SHOULD GET DELIVERY BY FRIDAY THE 7/12/18. I HAVE BEEN CALLING THEM EVERYDAY SINCE, 3 TIMES A DAY. TODAY BREN TOLD ME I HAVE TO WAIT TILL NEXT WEK FOR THE ORDER TO BE DELIVERED. WHY SHOULD I HAVE TO WAIT THAT LONG, WHEREAS AN AVON ORDER NORMALLY TAKES 4-5 WORKING DAYS, IF THE PARCEL WAS LOST AT THE COURIER COMPANY, IT IS NOT MY PROBLEM. THEY NEED TO FLY IT TO DURBAN AN GET IT TO ME. AS PER MY TELEPHONIC CONVERSATION WITH AVON HEAD OFFICE OF 11:40 TODAY 05/12/18 THEY DID NOT REQUEST FOR A REPACK FROM AVON YET. SO WHAT IS THE REAL STORY BEHIND THE MISSING AVON ORDER. AND THE POOR SERVICE FROM FAST & FURIOUS. THANK YOU. REHANNA GOVENDER ********** 143