1 reviews | Active since Apr 2017
parcel not delivered
My avon order was dispatched on 13-02-2018. I was supposed to receive it on 14-02-2018. I was never contacted by the courier company but according to the system the parcel was returned because I was neither at work or available. How is this possible when I was never contacted. This is highly frustrating when the company does not call you. I only found this out by tracking my parcel online. The company is supposed to be open from 6 am. No one answers the phone and you cannot get any feedback.
Good Day,
I would like to feedback on your complaint which has been investigated thoroughly.
- We had attempted to deliver your order on two occasions and unfortunately you were not available to receive it
- F&F were unable to call you directly as your telephone number was not supp**** to us. All efforts were made to contact the Sales Leader for your area who unfortunately did not answer our calls.
- We request customers to contact our Call Centre on *** office hours 08:00hrs to 18:00hrs Monday to Friday and 09:00hrs to 13:00hrs on Saturdays, with any queries or questions.
I have been informed that you have spoken to our Pretoria office this morning and arrangements have now been made for you to receive your delivery today.
Thank you for your continued efforts in attempting to contact them and therefore assisting with the final delivery of your order.
Good Day,
I would like to feedback on your complaint which has been investigated thoroughly.
- We had attempted to deliver your order on two occasions and unfortunately you were not available to receive it
- F&F were unable to call you directly as your telephone number was not supp**** to us. All efforts were made to contact the Sales Leader for your area who unfortunately did not answer our calls.
- We request customers to contact our Call Centre on *** office hours 08:00hrs to 18:00hrs Monday to Friday and 09:00hrs to 13:00hrs on Saturdays, with any queries or questions.
I have been informed that you have spoken to our Pretoria office this morning and arrangements have now been made for you to receive your delivery today.
Thank you for your continued efforts in attempting to contact them and therefore assisting with the final delivery of your order.