not Fast delivery and i'm Furious

Extremely frustrated. I ordered items on the 25th Nov. It's now the 7th Dec and they still have not been delivered. The parcel was dispatched on the 3rd. After some investigating it turns out the driver has been delivering the parcel to my office address after hours (like 7pm). It's clear that this is a business address but still, for the last three days, the parcel gets sent out in the morning but only gets delivered after hours. Their drivers have never made contact with me. I did not receive any sms communicating that the parcel was out for delivery. I made another purchase on the 25th Nov and that item was delivered by Dawnwing on the 5th Dec. And that is after they sent me an sms notifying me that the item was out for delivery and the driver called me ... talk about good service. Im in cape town in a very central location. I dont get what is the issue.

There's more

They don't answer their phones. I've called Cape Town office number 12 times with no answer. Someone finally answered on the 13th try. I spoke to Casey and told her my problem. She asked me to hold while she contacts the driver. I hold. she comes back on the line and tells me the driver is ignoring her calls (true story). At this point i dont know what to do. I've also sent an email. So now it's Friday and next attempts to deliver will be made from Monday the 10th Dec. im extremely frustrated.