No use of initiative so still waiting for item to be delivered.

Good day Every day this week, your courier company has sent out a parcel and every day it has not been delivered because the driver is too late. I phoned yesterday to bring it to your attention and was told it would definitely be delivered and when querying if the driver would be earlier the person on the phone said they don't know what time because they don't know his route. Now this is a bit ridiculous. Surely if you are too late EVERY DAY then you schedule the delivery for an earlier time the next day? Or pick up the phone and ask what time the office closes? And now today I do not see the parcel being tracked for delivery. EFC ********** please could you sort this out as this was already collected from the supplier on the 14th of February and I still do not have it. This is not the first time that this kind of service has been received from you guys and I unfortunately cannot choose the courier as it is the suppliers courier.