1 reviews | Active since Nov 2010
no parcel still waiting been more than a month!
<p>the cape town branch is the worst company I have dealt with in my life,. My parcel was supposed to be delivered on the 28/12/16, its a month later and the parcel is nowhere to be found!... every time I call there's a different story that’s if they take my call, at times i must hold on for 30min or they deliberately cut the call not to speak to me. I've been promised so many times that they will call me back “now now" their "now now' must be a week or a month?!?</p> <p> They make empty promises they cannot keep, they cannot even call you back with feedback. I’ve spend so much on calls to them to try and find out where my parcel is. All i want is my parcel.</p> <p>They are pathetic! </p> <p> </p>
Dear Shirley
We are very sorry to hear about the bad service you have received from our Cape Town branch and would like to extend our sincere apology. We have investigated the matter further here at our Head Office- Ref EFC***. We tried to contact you from our head office as well as our Cape Town branch various times to try and deliver your box in January with no reply, the calls went to voice mail. We then also contacted our client to try and get hold of you with no luck. Our client then instructed us to return the parcel to them and this was done on the 16 th of January. Once the stock was returned you phoned us to deliver but we didn't have the stock anymore as it was sent back to our client. Unfortunately we can't get the stock back from our client and only the receiving party can do so by calling them directly. We also notice the contact number on the registered account (*****9) is different to what you provided in this review . Perhaps that was the reason we couldn't get hold of you? We hope that in future we will not disappoint you again!
Dear Shirley
We are very sorry to hear about the bad service you have received from our Cape Town branch and would like to extend our sincere apology. We have investigated the matter further here at our Head Office- Ref EFC***. We tried to contact you from our head office as well as our Cape Town branch various times to try and deliver your box in January with no reply, the calls went to voice mail. We then also contacted our client to try and get hold of you with no luck. Our client then instructed us to return the parcel to them and this was done on the 16 th of January. Once the stock was returned you phoned us to deliver but we didn't have the stock anymore as it was sent back to our client. Unfortunately we can't get the stock back from our client and only the receiving party can do so by calling them directly. We also notice the contact number on the registered account (*****9) is different to what you provided in this review . Perhaps that was the reason we couldn't get hold of you? We hope that in future we will not disappoint you again!