NO ONE WORKS AT FAST FURIOUS POLOKWANE BRANCH

I am supposed to receive a parcel from this courier and I have been holding on and holding on while the line just rings and rings. No one picks up the telephone. The headoffice transfers you to the relevant branch just to get cut off. Do these branches not have people working in the offices to answer the phone as you receive an sms that your parcel is on its way only to wait the whole day and nothing arrives and when you call the branches, no one picks up the telephone.