No communication

Ok. So last week monday fnf stopped at my house to pick up a parcel of which i was not informed beforehand so i didn't have the parcel ready. Driver said he will be back on wednesday. Never came. On friday i phoned nelspruit branch and they said i must phone the driver. I did, but his phone was off so i sent an sms. No reply. Monday sent another sms, no reply. Emailed another source in fnf who told me she would investigate what was going on but never receivd any feedback of which i sent 2 emails to with no response. I am not a person to badmouth a company on a internet platform but seems like this is the only way you will get a response and be assisted. NelspruiT branch emailed me earlier the week to request a contact nr of us which nothing came of. By the way, it is now Thursday, so almost 2 weeks had no response to resolve the issue.