Never use this courier, they are unreliable

Good day,

I am totally unhappy with the service I am receiving from you.

I phoned on Monday (24 December 2018) to enquire on what day will I receive my parcel as I need to make arrangements regarding the delivery address. I was then informed that I will receive my parcel on Friday (28 December 2018). The lady then advised me to phone back on Friday, so that they can phone the driver and ask what his route looks like for the day.

When I phoned back today (Friday) I was informed that I will only be receiving my parcel on Monday (31 December 2018). This is totally unacceptable.

Word of advise: Accurate and friendly communication ensures customer satisfaction.

Why was I not informed on Monday that there will be a delay in delivery as you are closed from the 25th - 27th December 2018?

Your call center people are unfriendly and uninformed. The lady I spoke to on Monday was friendly, but did not inform me that you will be closed on Thursday, and said my package will be delivered on Friday. The lady I spoke to today was unfriendly and it sounded like she is doing you a favour by answering the phone and assisting you.

So at the end of the day, I will almost wait a week for my parcel's delivery.

If you are as passionate about customer service and satisfaction, as you are about deliveries, maybe you will deliver a better service. If you carry on delivering the quality of service I received, you will no longer be "SA fastest growing logistics company". I have most definitely not received "committed to you" or "going the extra mile" service, nor does the staff sound if they have a "positive can-do-attitude".

Thank you - due to your poor service, my boyfriend home coming present is ruined.