*********** useless drivers

So i received an sms yesterday morning stating i will receive my parcel, which i ddnt receive then today i got a call from the courier drivers saying they have my parcel first they claim their network is down ,2nd they claim diepsloot street are not on GPS then 4 calls saying they at the clinic i should come collect the box there as they dont know Diepsloot,how is that my problem,why is the company hiring *********** people.and ****ed.