1 reviews | Active since May 2017

26 May 2017, 20:07

incompetence and false information about delivery dates

<p>I purchased goods on takealot on sunday the 21, i received an sms on tuesday the 23 that my order will be delivered before 5pm. I waited at home and I didn't get my delivery. I logged into takealot website to track my delivery and it t was sheduled for friday. On friday at about 15:00 hours i received a call from MrD couriers to confirm if i had received my order, He stressed that the driver was out and i should get my order before 17:00. I waited until 18:00 then i called the number that called me, the consultant told me specifically that the driver was still out i should call him later if i haven't received my parcel they will be closing at 21:00 . At 19:45 i tried to call them again but they answering machine said they are closed. I logged onto takealot website to see if there's anything new to my suprise they wrote there "attemted delivery failed" on thursday 25(on this day i ddnt get any kind of notification, not even voicemail"</p> <p>This level of incompetence is unacceptable, FEDEX did a better job all the time i ordered from Takealot, i would get my order every second day after i order.</p>

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Replies (1)
Fast And Furious Couriers
Fast And Furious Couriers's reply29 May 2017, 11:07
Official

Good Day Sir,

I have thoroughly investigated your complaint, and would like to apologise on behalf of Fast & Furious for the late delivery of your order. Unfortunately your order was sorted into an incorrect delivery route which therefore delayed the delivery itself.

I have received confirmation that your order has now been delivered to you.

I am unable to comment on any of the telephone conversations you entered into, as I believe,these were not with our Company or our Call Center.

Regards