Horrible Undelivered PARCEL Experience

I have a parcel LIF ********** 363 that was returned to the Pretoria branch for an apparent reason that I was not available according to Tracking Status.

I can't figure out how this is possible, on the supposed day of delivery I was in office, and if I left my workstation someone was surely going to pick up and indicate my whereabouts, however am told by operators that the driver claims he had called and I was an 'unknown' person at the supposed number he called.

All my contacts provides to the delivery are active, and I am at the office from 7:30 to 16:00. I have never received any call from any of your drivers from neither my mobile number nor my work landline.

And had your driver came to my workplace, I would have been notified that someone came for a delivery, however none of his claims that I was unavailable can be verified by my any of my colleagues.

I have been told by three different operators at FnF since my enquiries from yesterday and today that my parcel will be dispatched but there's no indication of such execution from your site's tracking page or app.

There's been no update of what is happening with my expected parcel. When I called today, I even indicated that I will not be working full day, I've been waiting until I had to leave work.