Gross Incompetence

My name is Tshifhiwa. I am an Avon Justine sales consultant based in Cape Town. All was well for me unti Justine decided to replace the old courier compan with Fast and Furious Couriers. They are very terrible. It takes the weeks to collect parcels from Justine and delivery them to customers. Some of the things they do are really laughable. For example, they can spend a week calling me that they cannot locate my delivery which is situated in the Cape Town CBD! Now because I am on maternity leave, I changed my delivery address to Kensington, and still they cannot find it. Here is one example of what I am talking about, which is a 3rd incdent in 3 months: They sent me an email on Thursday 19 February 2015, telling me that they had my Justine parcel which they would deliver within 48 hours. Today is Friday the 27th of February 2015, and i haven't received my parcel. But what annoys me is that between the 19th and today, they have called me about 3 times indicating that they will be coming an a few hours, but the few hours have turned into more than a week. Now many of my customers have cancelled their orders, and I don't what to with the merchantise, that is if it will be delivered!