Frustrated with poor courier services from Fast & Furious

Good afternoon, I have had experienced the most terrible service from this courier company for the past two months. My Avon deliveries are always delayed and thus, the driver make excuses, because he is scared to go into a location! Every day when I check into my Avon account, the reason for the parcel to be returned to the depot is either "No one at home" or "No reply". Note that he never called me on my cellphone nor did he pitch at my house, because there is always someone at home during the course of the day! The level of frustration is too much to handle and a package that has been scanned for delivery on 22 August 2018 has still not been delivered! I phoned now and the driver gave me all sorts of excuses about protests actions (which there is none, by the way). Urgg...what happened to service delivery and since I am paying for this courier services, why not just deliver as it should be?