Fast in words and not actions

Hello Iam not more than 10km away from them and I was told that I will get my delivery yesterday before 17h00 to my shock when I enquire this morning Iam told it will be delivered tomorrow. What nonsense is this? It does not even take more than 14 minutes to drive to me and to make it worse their driver returned parcel to the depot without even coming to my address. This company should not be used for any deliveries or they should change their staffing for better service delivery. Iam a very annoyed customer.