Fast at nothing

This is the worst courier company I have ever had to deal with. I am seriously considering not buying from Takealot if they continue to use this courier company. So my first experience with them the delivery did not happen the day they said it would, they apparently had a broken down vehicle which ok fair enough things happen. They then told me they were very concerned about the driver as they couldn't get hold of him so they sent another driver to go assist. They then also couldn't get hold of the second driver so they had to send a third driver and that is when I stopped believing that story. I think I received my parcel a week later. The Takealot box looked like it had been left in the rain and thrown around a few times it was no longer even sealed. Luckily nothing inside was broken or missing from inside. So now my current order which still has not been delivered was supposed to arrive on the 20th November as per their tracking. When I called on Tuesday the 24th to find out where my order was the person I spoke to in the morning assured me that it was out for delivery at the moment and that the driver would call me 1 hour before delivery to ensure that I was around. By 3pm I had heard nothing and I called again. I was then told that my order had only arrived with them at the Nelspruit branch and that they cant guarantee delivery to me this week as they only service our area once a week and only if they have enough parcels. Do they make Takelot aware of this so that when we purchase we are not under the impression that gifts would arrive before a birthday??? Anyways called Takealot to raise my concerns and find out if they have better luck getting a proper answer as to when my order will be delivered and now this is hearsay as this is what the consultant at Takealot told me "they have escalated the matter and made the delivery a priority" I was then informed by Takelot that they would update me with the new delivery date. I have not received an update. I called Takealot again today 26th November to get an update and they informed me that Fast & Furious is still waiting for the package. How is this even possible? How can I be informed one minute that my parcel is out for delivery, then it wont be delivered if there is not enough parcels and then it is not even at the courier yet??? Where is the communication? How are packages handled? If it goes missing from point A to point B whose fault is it as no one seems to even know where it is at any given moment. Absolutely shocking! Anyways I have been informed it will be delivered tomorrow but who knows what tomorrow means in their terms. I just hope that I am not going to be empty handed on my fiances birthday!!