Fast and Furious in being inefficient and telling lies.

Fast and Furious should be blacklisted for bad service Why is this company called Fast and Furious? What does it even mean? I honestly think that the owners, management, and workers associated with this courier should be ashamed of the company name and of themselves. These individuals are there just to collect a pay cheque at the end of the month at the expense of frustrated customers, they have no pride, no ethic and no idea what their purpose and/or the purpose of the company is. Time means nothing to this company and its employees, it is a disgrace to the service industry. Fast and Furious is one of the many rotten eggs in the service industry, that are a problem rather than a solution in the country's economy. My order from Avon was scheduled to be delivered in 24 hours according to the notification I received on December 02, 2019. On December 05 I spoke to 2 people at Fast and Furious one of whom was Thokozani, he said the driver was going to deliver in the afternoon Today December 06; 2019 I spoke to 4 different people and everybody kept saying the driver (Vusi or Busi) will deliver today, it is now 17:00, I have not received the parcel. The first person I spoke to today was Bonolo at around 11:00, she said she has spoken to the drive and he said he will deliver this afternoon, then she said if he is not there at 15:00 call me back. At 15:00, I called and lucky enough after many attempts I got through to her, she was unable to get hold of the driver so she said she is going to get an alternative number from the warehouse for the driver in question and she will call me back in 10 minutes, it is now an hour and a half she has not called. At 16:20 after several attempts, I got lucky and got through to Zandi, first she said to me that the driver says he will deliver before 19:00 which I think was not true, when insisted, she changed the story line and said that she wants to go the warehouse and get an alternative number for the driver and she will call me back, so which driver was she referring to who said he will deliver before 19:00? Zandi has not called it is almost half an hour from the time she said she will call back. Does this company and its employees really understand the business they are in? The management and supervisory team at Fast and Furious are so inefficient to the point that requires training in management, basic human values such as honesty, ethics and truthfulness. The systems and procedures need to be revised to the better and drivers should be employed on merit not because the uncle works there. This company's inefficiency is frightening to say the least. The telephone answering turnaround is at minimum 15 minutes and when one gets through if they are lucky, the issues are never resolved. The call centre agent are unreliable, when they tell you that they will call you back they never do and in addition they lie about the reasons of non-delivery or delays. Their drivers are inefficient and I wonder if they are employed by merit of their knowledge of the city or area in which they should deliver or they are employed simply because they know somebody at the company or someone at company knows them.. Regards; JM