Fast and Furious couriers not so fast after all

I placed my order with Planet54 on 20 August 2020. On 01 September I got a message stating that Fast and Furious couriers would deliver my parcel within 48hours. I've been tracking my parcel online and kept seeing that the parcel kept going back to the bay. I called Fast and Furious couriers this Wednesday and was informed that the parcel wasn't delivered due to a wrong address. When I asked the gentleman to confirm the address it was indeed the correct one. Only difference is there was a company name before the address, which I do not know. He informed me that he would update the details and I would get my parcel yesterday, which was Thursday. Until today, no parcel. I called Fast and Furious couriers again this morning and spoke to Whitney, who also said wrong address. I said to her the address is correct and she confirmed it. I asked why didn't the courier call me beforehand or when they got to the address, but couldn't find the company. She then tells me Planet54 gave them an incorrect telephone number for me. She confirmed my address and took my cellphone number and said she would update the details on their system and that my parcel would be delivered on Monday, because they don't have any vehicles available today to deliver my order. Utterly useless and appalling service. So had I not called to follow up, they would just keep the parcel, because they didn't even have the brains to call Planet54 to reach me when they couldn't get the parcel delivered. Planet54 also doesn't do any follow-up to check if their customer has indeed received their order or not. In this day and age, disappointing.