PS
Peter Savage-Reid
1 reviews | Active since May 2019
14 May 2019, 17:51
FAST AND FURIOUS COURIER SERVICES - STAY AWAY FROM
I ordered an item from a company in Johannesburg, I was promised that this item would be delivered to me within 24 - 48 hours by the courier. After receiving confirmation e mails that my parcel is on its way to me, i decided to contact the courier service to establish exactly when I would receive it, twice my call was ****ed after it rang a while, the third attempt was successfully answered by a clearly un professional lady who told me they haven't collected the parcel yet and that I most likely will only receive it the next following week Monday. STAY AWAY FROM FAST N FURIOUS, Truly a pathetic unprofessional courier service.
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Fast And Furious Couriers's replyOfficial
15 May 2019, 09:45Good Morning Peter
On behalf of Fast and Furious, I will like to extent our sincerest apology for the bad experience you had with our customer services agent.
Thank you for bringing this to our attention, in order for us to take necessary steps to discipline the individual and to make sure this kind of incident doesn't happen in future. I will kindly request for you to provide us with the telephone number you have used when you called in and when? as all our calls are recorded. We will appreciate this information as Fast and Furious we strive to better our services, by making sure we provide excellent service to our customers.
Kindly provide us with your tracking number or invoice number for your parcel and will give you feedback on where about is your shipment.
Once again our sincerest apologies for inconvenienced caused.
Kind regards
Cynthia Malope
On behalf of Fast and Furious, I will like to extent our sincerest apology for the bad experience you had with our customer services agent.
Thank you for bringing this to our attention, in order for us to take necessary steps to discipline the individual and to make sure this kind of incident doesn't happen in future. I will kindly request for you to provide us with the telephone number you have used when you called in and when? as all our calls are recorded. We will appreciate this information as Fast and Furious we strive to better our services, by making sure we provide excellent service to our customers.
Kindly provide us with your tracking number or invoice number for your parcel and will give you feedback on where about is your shipment.
Once again our sincerest apologies for inconvenienced caused.
Kind regards
Cynthia Malope
Fast And Furious Couriers's reply15 May 2019, 09:45
Official
Good Morning Peter
On behalf of Fast and Furious, I will like to extent our sincerest apology for the bad experience you had with our customer services agent.
Thank you for bringing this to our attention, in order for us to take necessary steps to discipline the individual and to make sure this kind of incident doesn't happen in future. I will kindly request for you to provide us with the telephone number you have used when you called in and when? as all our calls are recorded. We will appreciate this information as Fast and Furious we strive to better our services, by making sure we provide excellent service to our customers.
Kindly provide us with your tracking number or invoice number for your parcel and will give you feedback on where about is your shipment.
Once again our sincerest apologies for inconvenienced caused.
Kind regards
Cynthia Malope
On behalf of Fast and Furious, I will like to extent our sincerest apology for the bad experience you had with our customer services agent.
Thank you for bringing this to our attention, in order for us to take necessary steps to discipline the individual and to make sure this kind of incident doesn't happen in future. I will kindly request for you to provide us with the telephone number you have used when you called in and when? as all our calls are recorded. We will appreciate this information as Fast and Furious we strive to better our services, by making sure we provide excellent service to our customers.
Kindly provide us with your tracking number or invoice number for your parcel and will give you feedback on where about is your shipment.
Once again our sincerest apologies for inconvenienced caused.
Kind regards
Cynthia Malope