oS
odette S

1 reviews | Active since Dec 2020

31 Dec 2020, 08:59

Fast amd Furious Couriers are PATHETIC

Courier tracking shows parcel returned/client not at address TOTAL BS. 3 of us were home all day long the entire week. We shop online. For everything Drivers are ***** No reply to survey or email They don't answer their phone Pathetic .......

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Replies (2)
oS
odette S's update31 Dec 2020, 12:56
Reviewer Update
After posting the negative review and still not receiving any communication from the courier company, I contacted the company that I bought products from again. They were able to make communication with F&F and came back with the answer they would now only deliver on Saturday. Refusing to take this as a solution and explaining the 20km distance, insisting delivery get done today, about an hour later the parcel was delivered. A company that has no customer service ethic should not be in the courier business. Dont lie and say client was not home when they were indeed home. Rather just be honest and state delay. Shame on you Fast and Furious. Shame on you for your total lack of communication. The gent who brought the parcel to the door was polite. Thank goodness for that.
Fast And Furious Couriers
Fast And Furious Couriers's reply04 Jan 2021, 16:30
Official
Good Day,
 
 Thank you for taking the time to write to us.
 
 A manager will contact you shortly to resolve your concerns
 
 Kind Regards,
 Fast N Furious