DO NOT USE!!!!

Apparently my parcel was suppose to arrive 2 times already but the wrong address was provided - which when I called the call centre at FnF they confirmed that the right address was supp****, thereafter I asked "why doesn't your drivers phone the people they delivering to if they lost?" and the response I got was that FnF does not supply their drivers with Airtime. This is absolutely ridiculous as that means your customers are NOT important at all. Over and above this I had to follow up with them - no one even bothered to let me know. VERY VERY upset. And now I am told that the parcel will only come tomorrow as the drivers are out for the day - my opinion here is that if its YOUR mess up as a company you make sure that the customer is seen to no matter, even if someone else must deliver!!