Delivery of Avon Good

I used to get my Avon order 2nd day of ordering. Now it is the 3rd day of ordering. Finally this month I ordered the 01st of September 2015. Made arrangements with the Collection area as I was not in on Monday, yes no delivery yet. Today Thondo from FF phones me to ask me an alternative address to deliver today. I had to repeat quite a few times that I do not have an alternative address I am at work today (home address is on the plots and they can not find this, reason for delivery at work). Her attitude is a very bad reflection on service delivering. Not even offering to see what they can do to assist just telling me that it can only be delivered tomorrow. Phoned Avon, Venique assisted me and informed me that the box needs to be returned twice before FF send back the box. The Avon sales is part of the familiy's income (3 - 4 years service). Now what do I tell the clients, bad service - who FF, Avon, me??? How can I carry on a relationship like this