Courier services

I renewed 2 licenses with renewonline on 3rd December 2020, on the 10th December i received a notification that my Vehicle License is on delivery with FNF and will be delivered at the delivery address in the next 24 hours and a tracking number to track it, according to the date that it was handed over FNF that could have been on the 7th of December already, on about the 14th December there was a message from FNF driver that the parcel was returned because the client did not answer the call, while at the same time he wrote on the package "No telephone number" I send a message to FNF that i was Furious because of this and that i did not receive a call from anyone, the promised in a return message that they will contact me in 24 hours, after 36 hours i called FNF to complain and told them that they do not deserve to be called a courier company for various reasons. a driver called me on the 23rd December and told me that he already delivered my parcel to me personally, somewhere on the Johannesburg road he previous week?? a total lie, later he called me again and told me that he is on his way to me at 16:52, the office where he was suppose to deliver it was already closed, and he asked me to send him my location which i did and he told me he will deliver it soon, at 18:38 i called him to ask where he were and he told me that he cannot deliver to my address, eventually on the 28th December my license was finally delivered to the correct address 18 days after i received the first notification . My conclusion is if you use a real courier and not a (xyz) business like FNF your parcel will under normal circumstances be delivered within 2 to 3 days after the courier received it.