Bad service from one of their drivers

I don't know why takealot uses fast and furious courier services. Yesterday one of their drivers called telling me that he is on his way and he is coming for the 2nd time. Apparently he called during the day, and enquired at the gate (security guards) and no-one knew a person by my name (lies.) When he was by the gate he called and I asked him to ask the security to let him in or show him my house, he said ok I'll call you back. Waited and waited for him to call me back so eventually I decided to call him (maybe after 15-20 mins) he didn't answer, called again and he answered. He said he gave my parcel to a guy that said he knows me, asked for the guy's name- he said he doesn't know his name. I asked him but how can you just give my parcel to a stranger, so we argued on the phone and he told me that the company doesn't give him airtime, he uses his own airtime and so I said but I called you- it's my airtime. He dropped the phone on my ear. Called him back and told him that I'm still waiting for my parcel, he then changed the story now and said he left it by the security guards. Asked him to who, he said he doesn't know, told him that I'm not happy with his service and I'm going to report, he said "go ahead, report"