BAD SERVICE

I ordered from Homechoice on 5 June I received an SMS that my package has been dispatched on the morning of 6 June until today I received no communication from the couriers about my I had to call Homechoice twice for this ad they said last week my order should be with me by the end of the week as it's already with fast and furious st the JHB warehouse. A week has passed a new one has started and we are in the middle of it therefore I took the initiative to call Fast and Furious couriers to be on hold for 12 minutes and when my call is finally answered I get Bonolo who couldnt even be bothered she just told me there's a backlog my order is still in the workshop not behind attended to and that it is customers who call and query that are prioritized so if I didn't call that means I was never going to get my order in time worst of all is that this company doesn't even communicate with me had they let me know that there is a backlog due to the lockdown I wouldn't have expected my order so soon I would've understood but for Bonolo to tell me that my order is not a priority because I havent queried really is appalling. Please can I have my Order by the end of this week I will complaining to Homechoice as well because there are plenty of Customers out there who don't know that they need to query before their order is dispatched